Jucy Campervan Rentals USA Rental Terms for travel between 01-Feb-2013 and 31-Mar-2014
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Jucy Rentals Campervan Hire USA. The full details of the Jucy rental contract will and do apply. Below is a summary of Jucy's terms and conditions, all rates quoted are in US dollars.
Definitions
The following definitions apply for the Terms and Conditions for Jucy Rentals.
-
The Supplier means the operator of Jucy Rentals Campervan HIre USA.
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The Client is also referred to as the hirer(s), renter(s) or customer(s).
DEPOSIT AND PAYMENT
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
Full payment by customer must be made 30 days prior to pick-up of vehicle. Last minute bookings: payment is due immediately.
CANCELLATION FEES
The initial booking deposit paid is non refundable. In addition to forfeiting your deposit, if the confirmed campervan booking is cancelled 3 days prior to pick up or is a “no show” then 100% of the rental cost is charged.
A hirer failing to arrive on departure day or who declines vehicle at departure is classified as a "no show" cancellation.
No refunds can be given for early returns.
TRAVEL INSURANCE:
JUCY strongly recommends the renter purchases a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.
RENTAL EXTENSION:
If the renter wishes to extend the rental whilst on rental, they must obtain authorization from JUCY. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card via telephone or at a JUCY Rental Office Branch
immediately upon confirmation of the rental extension. All extensions are treated as a “booking amendment” and the booking amendment conditions will apply.
RENTAL CHARGES:
Rental Charges are calculated on a 'per night' basis.
MINIMUM RENTAL PERIOD:
All JUCY vehicles - five (5) nights
ONE WAY RENTALS:
One way rentals are available between all JUCY Rental Offices subject to a 5 night minimum rental period. The one way fee $175 will apply. All one-way rentals require prior approval. Change of drop-off location without authorization from JUCY will be subject to the one-way fee of up to $700.
JUCY RENTAL OFFICES AND OFFICE HOURS:
JUCY USA Rental Offices are located within Apollo Motorhome rental branches in the USA.
JUCY Rental Offices are open Monday to Friday from 9am to 4.30pm (latest drop off time is 3.00pm, earliest collection time is 9.00am), and Saturday from 9am to 12pm (latest drop off time is 11.00am; earliest collection time is 9.00am). Rental Office will be closed Sundays
and on the following public holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day.
VEHICLE COLLECTION AND RETURN:
Vehicles can be collected Monday to Friday between 1.00pm and 3.00pm. An “early departure fee” of $55.00 will apply if the desired collection is between 9.00am - 12.59pm; Vehicles must be returned Monday to Friday between 9.00am and 11.00am. A “late return” fee of $55.00 will apply if the desired return is between 11.01am - 3.00pm; - On Saturday, vehicles must be collected and returned between 9am and 11am.
MILEAGE:
Unlimited mile packages, 500 mile packages and 100 miles per night packages are available at extra cost. All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.
TRANSFERS:
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $700.00. Transfers to and from the JUCY rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
PAYMENT AT RENTAL OFFICES:
For security reasons, JUCY will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices.The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.
CREDIT CARDS:
JUCY only accept Visa, MasterCard and American Express.
ADMINISTRATION FEES / TAXES:
A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs.
EXCHANGE RATE / CURRENCY VARIATIONS:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount
refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
DRIVER’S LICENSE AND MINIMUM AGE:
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present. Drivers must be 21 years of age or over.
VEHICLE CONSULTATION:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
TRAVEL RESTRICTIONS:
JUCY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
Underground parking, parking garages, drive-thrus: To prevent overhead damage, JUCY vehicles are not allowed in any parking structures or drive thrus.
Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland: Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.
Burning Man Festival: 26 August 2013 - 02 September 2013 JUCY requires prior notification of attending Burning Man Festival. Travel to the Burning Man Festival will incur a $700 supplement, hirers are required to thoroughly clean the vehicle and remove all dessert dust before returning. Additional cleaning fees may be applied upon return of the vehicle if excessive dessert dust remains.
CHANGE OF DROP-OFF DESTINATION: If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the JUCY Reservations. Subject to the change being approved, an additional charge of $700 may apply.
REPAIRS:
Although JUCY run late model vehicles, it may happen that small repairs are required. Repairs up to $75 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over $75, JUCY will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.
INFRINGEMENTS AND ADMINISTRATION FEES:
The renter is responsible for paying the charging authorities directly for all parking citations, tolls, fines for toll evasion, and other fees, fines and penalties assessed against the renter, JUCY, or the Vehicle during this rental. Such charges are referred to in this Agreement as “Citations.” If JUCY is notified that JUCY may be responsible for payment of a Citation, the renter will pay JUCY or a third party processor of JUCY’s choosing (currently Violation Management Services (“VMS”)) for all amounts JUCY pays on the renters behalf, and, in addition, pay JUCY or VMS a processing fee of up to $50 for each such notice.
VEHICLE CATEGORY:
Vehicles cannot be requested by make or model, only by vehicle category.
LIMIT OF LIABILITY:
In the event of no alternative vehicle being available to the renter JUCYs liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
IMPORTANT:
JUCY reserve the right to refuse any rental at our discretion.
ANIMALS:
Service dogs are permitted to travel in JUCYs vehicles with prior permission from JUCY. No other animals are permitted in JUCY vehicles.
SMOKING:
Smoking is not permitted in JUCY vehicles. A $500 cleaning fee will apply and be charged to the renters credit card upon return of the vehicle if smoke smell is present.
STANDARD LIABILITY:
JUCY’s rental charge includes:
- Basic liability insurance as required by US law with each rental.
- Standard Insurance for damage on the JUCY vehicle. The Excess / Deductible is $1500 per incident.
A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately.
Additional insurance options:
SLI (Supplementary Liability Insurance) is available at additional cost of $9 per night – this will cover the renter for up to US$1.000.000,00 in potential liability claims)
CDW (Collision damage Waiver) with $0 Excess/Deductible on the JUCY vehicle is available at $9 per night.
CDW includes:
- Cover for accidental damages;
- Windscreen (1 windscreen covered per rental);
- Protection against theft and vandalism;
- Tire damage (2 tires covered per rental)
A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited from the credit card account immediately.
BOND:
The bond amount is determined by the Insurance option chosen by the renter. The bond will be $500.00 or $1500.00 (based on the additional insurance purchased) but not both, as out lined in the standard liability and additional insurance option section. The Bond is fully refundable when the vehicle is returned to the correct rental office, on time, is full of gas, the waste tank is emptied and all other terms of the Rental Contract have been met. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
FULL RESPONSIBILITY:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached;
• Damage caused by negligence;
• Damage caused to the Vehicle in any way by part or total water submersion or salt water;
• Damage caused due to a single vehicle roll over;
• Damage caused to the Vehicle by the renter’s willful conduct
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic;
• Damage or loss caused to any personal belongings;
• Damage caused due to use of incorrect or contaminated fuel;
• Damage to roof vent, overhead or underbody of the Vehicle.
Rates/Terms/Conditions:
Are correct at time of print and are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Jucy Campervan Rentals USA Insurance STANDARD LIABILITY:
JUCY’s rental charge includes:
- Basic liability insurance as required by US law with each rental.
- Standard Insurance for damage on the JUCY vehicle. The Excess / Deductible is $1500 per incident.
A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately.
Additional insurance options:
SLI (Supplementary Liability Insurance) is available at additional cost of $9 per night – this will cover the renter for up to US$1.000.000,00 in potential liability claims)
CDW (Collision damage Waiver) with $0 Excess/Deductible on the JUCY vehicle is available at $9 per night.
CDW includes:
- Cover for accidental damages;
- Windscreen (1 windscreen covered per rental);
- Protection against theft and vandalism;
- Tire damage (2 tires covered per rental)
A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited from the credit card account immediately.
BOND:
The bond amount is determined by the Insurance option chosen by the renter. The bond will be $500.00 or $1500.00 (based on the additional insurance purchased) but not both, as out lined in the standard liability and additional insurance option section. The Bond is fully refundable when the vehicle is returned to the correct rental office, on time, is full of gas, the waste tank is emptied and all other terms of the Rental Contract have been met. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
FULL RESPONSIBILITY:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached;
• Damage caused by negligence;
• Damage caused to the Vehicle in any way by part or total water submersion or salt water;
• Damage caused due to a single vehicle roll over;
• Damage caused to the Vehicle by the renter’s willful conduct
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic;
• Damage or loss caused to any personal belongings;
• Damage caused due to use of incorrect or contaminated fuel;
• Damage to roof vent, overhead or underbody of the Vehicle. Las Vegas depot Address: 5837 Boulder Highway
, Las Vegas
, NV
, US
Office Hours
Monday - Friday: 9.00am to 4.30pm
Saturday: 9.00am to 12.00pm
Rental Office will be closed Sundays and on the following public holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, Christmas Day, New Year’s Day.
Vehicle Collection and Return
Monday - Friday:
Collection between - 1.00pm and 3.00pm
An “early departure fee” of $55.00 will apply if the desired collection is between 9.00am - 12.59pm.
At collection of vehicle, staff will provide a complimentary vehicle consultation - including an explanation of all the interior and exterior features of the vehicle, as well as driving tips.
Return between - 9.00am and 11.00 am.
A “late return fee” of $55.00 will apply if the desired return is between 11.01 am - 3.00 pm.
Please note - if vehicles are returned late, without permission, a charge of $20 will apply for each hour that it is overdue.
Saturday:
Vehicles must be collected and returned between 9.00am and 11.00am.
Transfers:
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $700.00.Transfers to and from the JUCY rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
Distance from Airport - 10.0 kilometres / 6.0 miles
Distance from City - 14.0 kilometres / 9.0 miles
Taxi Fare Airport $30 USD / City $45 USD (approx.) Los Angeles depot Address: 13820 Hawthorne Blvd
, Hawthorne
, Los Angeles
, CA
, US
Office Hours
Monday - Friday: 9.00am to 4.30pm
Saturday: 9.00am to 12.00pm
Rental Office will be closed Sundays and on the following public holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, Christmas Day, New Year’s Day.
Vehicle Collection and Return
Monday - Friday:
Collection between - 1.00pm and 3.00pm
An “early departure fee” of $55.00 will apply if the desired collection is between 9.00am - 12.59pm.
At collection of vehicle, staff will provide a complimentary vehicle consultation - including an explanation of all the interior and exterior features of the vehicle, as well as driving tips.
Return between - 9.00am and 11.00 am.
A “late return fee” of $55.00 will apply if the desired return is between 11.01 am - 3.00 pm.
Please note - if vehicles are returned late, without permission, a charge of $20 will apply for each hour that it is overdue.
Saturday:
Vehicles must be collected and returned between 9.00am and 11.00am.
Transfers:
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $700.00.Transfers to and from the JUCY rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
Distance from Airport - 8.0 kilometres / 5.0 miles
Distance from City - 24.0 kilometres / 15.0 miles
Taxi Fare - Airport $25 USD / City $40 USD (approx.)
Taxi Fare Airport $25 USD / City $40 USD (approx.) San Francisco depot Address: 14273 Washington Ave
, San Leandro
, San Francisco
, CA
, US
Office Hours
Monday - Friday: 9.00am to 4.30pm
Saturday: 9.00am to 12.00pm
Rental Office will be closed Sundays and on the following public holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, Christmas Day, New Year’s Day.
Vehicle Collection and Return
Monday - Friday:
Collection between - 1.00pm and 3.00pm
An “early departure fee” of $55.00 will apply if the desired collection is between 9.00am - 12.59pm.
At collection of vehicle, staff will provide a complimentary vehicle consultation - including an explanation of all the interior and exterior features of the vehicle, as well as driving tips.
Return between - 9.00am and 11.00 am.
A “late return fee” of $55.00 will apply if the desired return is between 11.01 am - 3.00 pm.
Please note - if vehicles are returned late, without permission, a charge of $20 will apply for each hour that it is overdue.
Saturday:
Vehicles must be collected and returned between 9.00am and 11.00am.
Transfers:
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $700.00.Transfers to and from the JUCY rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
Distance from San Francisco Airport: 41.6 kilometers / 26.0 miles
Distance from Oakland Airport: 6.4 kilometers / 4.0 miles
Distance from City: 30.0 kilometers / 18.6 miles
Taxi Fare (approx): San Francisco Airport $70 USD / Oakland Airport $20 USD / City $50 USD |
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