El Monte RV (International Rates) Rental Terms for travel between 01-Apr-2008 and 31-Mar-2009
El Monte RV reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.
Booking confirmation deposit and payment
This booking requires a non-refundable deposit as detailed at the time of booking, which will be processed upon confirmation. Your booking is confirmed when you receive your email confirmation (providing there are no problems with your credit card and your vehicle is available).
The remainder of your rental will be deducted from your credit card 35 days out from the commencement of your rental.
Cancellation fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, El Monte reserves the right to also impose the following Cancellation Fees depending on how far out from rental commencement cancellation occurs:
Over 48 days prior to departure No further charge
47 to 19 days prior to depature $350
18 to 1 days prior to departure $750
Departure day and no show Full rental fee (including deposit already paid)
A further $200 cancellation fee applies for any cancelled ONE WAY booking (ie. pick up and drop off locations are different), as El Monte will need to relocate the vehicle to fulfil the next rental that vehicle is booked for.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Changes to reservations
The first change is allowed at no charge.
Subsequent changes to your reservation may be charged at $50 per change
Changes in vehicle type, dates or location are subject to re-calculation of nightly rate and any specials or discounts according to the Value Level or Special in effect at time of change.
CHARGES:
Pre-Paid Nightly Rental Rates:
• 7 or 14 night minimum required for all rentals.
• VIP coverage included in rental ($700 deductible per incident)
• Primary Liability
• Round Trip Transfer included ($150 value) at LAX, SFO, DFW, NYC, MCO, LAS (Conditions apply: No transfer at: ABQ, ATL, DEN, IAD, MIA, SLC and YVR)
• Not included in nightly rate
- Mileage
- Sales Tax
- Starter Pac: $75 payable at rental counter or prepaid
- Mandatory New Jersey (NYC) Security Fee $5 per rental night - Maximum $140
Pre-Paid Miles Packages: There are no miles included in the nightly rental rate. Mileage packages provide
discounted miles that can be purchased before departure. There is no refund for unused mileage pre-purchased
as part of a mileage package.
-Packages of 500 Miles are charged at a discounted price of $150 per package
Additional miles traveled over pre-purchased allotment will be charged at: $0.32 per mile
-Unlimited Mile package is charged at a discounted price of $700. The maximum rental period is 25 days. Extra night at $28 per rental night.
-All-Inclusive Package can be purchased at a valuable price $80 per night which includes: unlimited miles, all personal kits, kitchen kit, unlimited generator usage & starter pacakge - 14 night minimum
Mandatory Charges:
Starter Kit: $75 per Trip (Fee can either be prepaid or paid at rental counter)
•Full tank of Propane: The Water Heater; Range (Stove) & Oven; Space Heater and the LPG Setting on the
Refrigerator & Freezer run on LPG (Liquid Propane Gas).
•Prepared Tank with Toilet Chemicals (1 pack) and Tissue (1 roll)
•Environmental impact fee
•License fees
The charge for the Starter kit will be added to your other rental charges and itemised separately in your breakdown of rental costs and services.
•Drop Fees are due for One-Way Rentals.
Limited Availability and between our "Fly/Drive locations only.
If available, there is a one-way drop fee due ranging from $200 to $750 depending on the distance between the rental offices involved.
All-Inclusive Package (optional)
$ 80 per rental night, this package includes unlimited miles, all personal kits, kitchen kit, unlimited generator usage & Starter Package. Please note: this option is only available for rental duration more than 14 nights.
Housekeeping Options: These can be Pre paid or Paid at Counter.
Kit items and quantities may vary by location. Items may
be substituted without notice. Items are for rent and must be returned to rental locations.
Convenience Kit ($45 per person)
Blankets, Sheets, Pillow, Pillow Case, Bath Towel, Hand Towel,
Wash Cloth, Dish Towel, Dinner Plate, Silverware, Coffee Cup, Saucer
Kitchen Kit ($100 per vehicle)
Water Pitcher Pan Covers Frying Pan Potato Peeler Strainer Corkscrew
Dutch Oven Bottle Opener Kettle Salad Bowls 1 qt Sauce Pan Platter
4 pc. Cutlery 2 qt Sauce Pan Clothes Hangers Trash Can Mop Bucket
Broom Dust Pan
Important Note:
• Kit items and quantities may vary by location. Items may be substituted without notice. Items are for rent and must be returned to rental locations, unless specified otherwise.
• ABQ, ATL, DEN, IAD, MIA, SLC do not carry rentable kit items. Customer may purchase pre packaged Personal Convenience kits and Kitchen kits directly from the location. Personal Convenience (Linens for Bed & Bath + Dishes & Utensils ) at $65 per person, Kitchen Kit (Cooking Ware + Sanitation Supplies ) at $135 per vehicle. Customer may keep purchased kits or return to the location to be donated to local charities. Of course, customers may also purchase kit items at local stores such as Wal-Mart.
Generator ($5/day or $3/hour)
-All motor home sizes are outfitted with a 110 Volt generator.
-The use of the generator is not required for normal vehicle operation, Customers will be charged $5 per rental night or $3 per hour as determined by a time meter. Charges payable at the counter.
-If All-Inclusive Package is purchased unlimited generator usage is included.
Prepaid daily generator charges upon vehicle return are non-refundable.
Sales Tax (as of August, 2006):
Taxes are due on all charges and vary depending on the pick up Location.
Albuquerque, NM - ABQ 6.88% New York/Linden, NJ - NYC 7.00%
Dallas/McKinney, TX - DFW 10.00% Miami, FL - MIA 7.00%
Denver, CO - DEN 4.85% Los Angeles/Santa Fe Springs, CA - LAX 8.25%
San Francisco/Dublin, CA - SFO 8.75% Orlando, FL - MCO 6.50%
Seattle/Vancouver/Ferndale, WA - YVR 14.50%
Las Vegas, NV - LAS 7.75% Salt Lake City, UT - SLC 16.35%
Atlanta, ATL - 7.00%, Washington DC, IAD - 11.5%
VIP and Insurance Charges
Vehicle Incident Protection (VIP): Included
Supplemental Liability Insurance (SLI): $10 per day
Mexico Auto Liability Insurance (MALI): $22 per day
INSURANCE
• El Monte RV is not responsible for travel operators’ or their agents’ misrepresentation of facts
described in the insurance paragraphs included below.
• All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by
the client on pick up.
• In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage
they may have.
• This outline description is not a complete description of the various coverage plans. The El Monte RV
rental agreement contains the complete legal provisions of the plans.
A. Public Liability
El Monte RV maintains insurance coverage for liability claims, property damage and / or personal injuries
resulting from the operation of an El Monte RV vehicle. Our coverage provides third party legal limits to
protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits
determined by the US state or Canadian province in which the incident occurred. Claims in excess of the state
or province limits may arise. These claims are the responsibility of the renter. El Monte RV assumes no
responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance.
B. Vehicle Incident Protection (VIP)
Jurisdiction: USA and Canada
Cost: Included in nightly rate
Coverage:
• VIP coverage reduces the renter’s responsibility from $5000 to $700 per occurrence in case of overhead
damage, undercarriage damage, damage from vehicle back up, vandalism, theft or windshield damage
regardless of fault and for costs incurred in transporting damaged vehicle to the rental station, including
towing and storage, provided renter is in compliance with the terms and conditions of the rental contract.
Certain exclusions apply, see below. VIP only covers damage to the motor home or vehicle itself while
under the rental contract and does not in any way limit the renter’s responsibility for liability claims,
property damage, and / or personal injuries (see Pubic Liability above).
• VIP is not an insurance, rather an agreement between renter and El Monte RV to limit renter’s financial
responsibility for damage to motor home. Third party claims are not covered or accepted.
• If purchasing El Monte RV’s Mexico Auto Liability Insurance (MALI), the VIP will cover the difference
between the applicable VIP deductible and the 3% Mexico Auto Liability Insurance physical damage
deductible if the renter is involved in an accident while traveling in Mexico and is in compliance with the
terms and conditions of the rental contract.
Deductible: Per occurrence $700 - provided the following exclusions have not occurred.
(This deductible is non-refundable under any circumstances).
Exclusions: Include but are not limited to the following:
• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Costs incurred in transporting damaged vehicle to the rental station, including towing and storage, while
traveling in Alaska or Northern Canada.
• Interior damage.
• Damage during off-road use.
• Overheating or freezing of rental vehicle systems.
C. Supplemental Liability Insurance (SLI)
Jurisdiction: USA and Canada
Cost: $10 per night; No maximum amount.
Coverage:
• Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the
difference between the underlying insurance and up to $1,000,000 against claims by a third party for bodily
injury and / or property damage sustained as a result of an accident while operating the El Monte RV rental
vehicle.
• If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the
foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the
rental contract.
Deductible: There is no deductible with the Supplemental Liability Insurance.
Exclusions: Include but are not limited to the following:
• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Renter’s liability for damage to the rental vehicle.
E. Mexico Auto Liability Insurance (MALI)
El Monte RV’s Mexico Auto Liability Insurance is required protection which the renter must obtain from El
Monte RV when renting an El Monte RV vehicle and will be traveling in Mexico. Being added to El Monte
RV’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to
obtain insurance at the border.
• A written permit from El Monte RV is required for border crossing.
• El Monte RV’s Mexico Auto Liability Insurance must be purchased at the rental counter.
• Client may purchase coverage only for the specific days that they will be in Mexico.
• There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.
Jurisdiction: Mexico Auto Liability Insurance is only valid when traveling in Mexico and according
to the laws of Mexico.
Cost: $22 per calendar date that the vehicle will be in Mexico. No maximum amount.
Coverage:
This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third
party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the
driver from going to jail.
Limits:
• Physical damage: Limited to $100,000 for collision, upset, overturn, etc.
• Total theft: Limited to $100,000. Coverage excludes partial theft.
• Auto liability: $1,000,000 combined single limit for property damage &
bodily injury.
• Medical payments: $3,000 per person and $15,000 per accident.
• Legal assistance: Maximum limit of $43,000
Deductible:
• Physical damage: The deductible for physical damage is 3% of the actual cash value of
the RV with a minimum deductible of $600.
• Total theft: The deductible for total theft is 5% of the actual cash value of the RV
with a minimum deductible of $600. Coverage excludes partial theft.
• Auto liability: No deductible
• Medical payments: No deductible
• Legal assistance: No deductible
Exclusions: Included but are not limited to the following:
• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Accidents which occur while renter is under the influence of alcohol and /or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Coverage excludes partial theft.
CLIENT INFORMATION
A. First Night Accommodation
• We strongly recommend that clients spend their first night in the United States in a hotel.
• Transfers are restricted to hotels mentioned in the ‘Location Maps & Hotel Information’ pages.
• No refunds are given for self-transfer.
• No transfers are provided for same day flight arrivals.
B. Transfer Procedures
Transfers (except PAD) are provided as a courtesy and are not financially negotiable or refundable. Transfers to
or from rental station at times may be subject to restrictions or limitations beyond El Monte RV’s control. In
such circumstances, transfers may be the financial and logistical responsibility of the renter.
Standard Transfer: Pick Up
• Locations: Pick up transfer is included as a courtesy for most locations.
Exceptions: DEN, MIA, SLC, ABQ, IAD, ATL and YVR(see below).
• Contact number: Client must call El Monte no later than 9:00 am the morning of motor home
takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients
arrive unannounced.
• Transfer time: Courtesy Shuttle arrives between 10:00 am and 2:00 pm at designated hotels only.
Note: Delays may occur during peak season, certain holiday or heightened security periods .
No refunds are given for transfer delays.
• Vancouver (YVR) transfer: Pick up from specific Vancouver airport area hotels only.
- Pick up time after 12:00 pm.
- $80 Surcharge each direction.
- US Border Crossing Fee of $6 per person is required at the border. Clients should be aware
that a visa to enter the United States may be required. - Due to increased security and traffic, delays crossing into the US are possible. El Monte RV is
not responsible for refunds of any type as a result of border crossing delays. - No transfer is offered to downtown SEATTLE or to SEATAC Airport.
Priority AM Departure (PAD) Transfer:
• PAD locations: Restricted to the following locations: LAS, LAX, SFO, NYC and MCO. Please note: Not offered at DEN, DFW, MIA, SLC, ABQ and YVR.
• Hotel restrictions: PAD is restricted solely to those hotels designated as PAD hotels. Please read pick up information on the website.
• Hotel notification: Client or agent must inform El Monte RV of PAD hotel no fewer than 7 days prior to vehicle takeover date.
• Contact numbers: PAD Transfer instructions.
A pre-recorded message is available at El Monte which instructs at what time and at which entrance clients should wait for transfer shuttle:
It is recommended that clients also call El Monte the day before motor home takeover to confirm pick up time and hotel entrance.
• Transfer time: PAD Shuttle generally arrives between 7:15 am - 8:00 am ($85 Surcharge). PAD transfer may begin as early as 6:45am. Therefore it is necessary that clients call El Monte beforehand for exact times.
• PAD surcharge is $85: This option guarantees a departure-ready motor home by 11 am. Please indicate PAD hotel at time of booking, or A ‘Client Information’ form is available to wholesalers for clients or agents to fill out and fax to us in advance of motor home takeover indicating PAD hotel. There are no refunds for PAD surcharge if we do not receive PAD hotel information 7 days prior to pick up. No exceptions.
• PAD takeover time: 8:00 am and 11:00 am if participating in the PAD.
Standard Transfer: Return
• Locations: Return transfer is included as a courtesy for most locations.
Please note: Excep DEN, MIA, SLC, ABQ and YVR locations.
• Transfer time: Courtesy Shuttle departs rental station between 8:00 am and 1:00 pm.
• Vancouver (YVR) transfer:
- Courtesy Shuttle departs YVR location at approximately 09:30 am.
- $80 Surcharge each direction.
- Due to increased security and traffic, delays crossing into Canada are possible. El Monte RV
is not responsible for any refunds of any type as a result of border crossing delays. - No transfer is provided to SEATTLE or SEATAC Airport.
Self-Transfer: Clients providing their own transportation, at their own expense.
• Self Transfer: Only at ABQ, ATL, BOS, DEN, MIA, SLC and for YVR to and from Seattle / SEATAC area.
• Takeover scheduling: Clients must call El Monte on the morning of scheduled pick-up to arrange vehicle takeover time. Even if clients arrange their own transfers, they still must call for time of vehicle readiness. Under no circumstances should clients arrive unannounced.
• Standard takeover time: After 1:00 pm, even if clients arrive earlier. Subject to vehicle readiness.
• Seattle (SEA) transfer: No transfer provided in either direction. Clients must arrange and pay for their own transfer. We recommend that clients rent a car to and / or from Bellingham airport. In most cases the charge for one-way rental car is less than $80. Courtesy transfer to and from Bellingham airport by El Monte RV is provided at no charge.
* Toll Free Transfer Telephone numbers are area code directed. Customers are required to use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see Location maps and hotel information pages)
C. Motor Home Takeover and Return Policies
• Takeover time: After 1:00 pm. Subject to vehicle readiness.
Even though clients may be picked up or arrive earlier on their own (except PAD).
Latest motor home takeover time is 1 hour before station’s official closing time.
• Day of departure: No refund if client picks up later than the booked day of departure.
• Return time: Between 8:00 am and 11:00 am.
- A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.
- Clients with an early flight must make prior arrangements with rental station for possible
earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain
courtesy shuttle, or arrange other means of transportation. No refunds for early return. - Early returns: No refund for any reason if rental is terminated by clients before the
scheduled return date.
D. Client Requirements
• Renter (contract signer) must be at least 21 years of age and in possession of valid identification (driver’s
license and passport, etc.).
• Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is
no charge for additional drivers.
• Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be
listed on the rental agreement. An International Driver’s License is recommended, though not required.
• A major credit card (no ATM/debit cards) with available credit is required for the Security Deposit and all
charges paid at the counter. The credit card must be issued to the signer or co-signer of the contract.
E. Security Deposit
A $700 security deposit is required at the time of departure. We require that the deposit be guaranteed by a
credit card with sufficient credit balance to cover this amount (major credit cards only – no ATM/debit cards
accepted). The security deposit guarantee is valid only for the duration of the rental contract and will not appear
on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is
automatically released upon completion of the return contract provided that the rental vehicle is returned clean
inside, undamaged and on time.
F. Customer Orientation
Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility.
Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of
motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified
instructor. Operator manuals are provided for clients to take with them in English and German. Additionally,
clients receive from the rental station a regional campground directory and location map with directions to
nearest supermarket and gas stations.
G. Luggage Storage
• Luggage storage is available on a limited basis at gateway locations only. However, to facilitate the pick up
and drop off procedures, we recommend that clients store their luggage in their vehicle. Soft-sided or
collapsible bags are best for storage.
• Luggage storage is at the client’s own risk.
• Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized
items to store and later retrieve them from their hotel.
H. Pets
• Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.
• A one-time $100 non-refundable pet fee is required.
• Please specify during booking if client would like to bring a pet.
• El Monte RV must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer
restrictions may apply due to size of cage and / or luggage capacity of transfer van.
I. Lost Items
El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to
donate or dispose of them as it sees fit. Left items cannot be mailed to client.
V. VEHICLE SUPPORT & USE
A. Maintenance and Use Responsibility
Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well
as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to
negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not
provided since clients are not authorized to make repairs.
B. Reimbursements & Refunds
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they
do occasionally develop problems.
• In the event of a mechanical problem requiring repairs under $75 clients will be reimbursed upon
presentation of receipts and any replaced parts. For needed repairs over $75 clients must call El Monte
RV’s Roadside Assistance department for prior authorization. A toll free number is provided for assistance
with problems, questions, etc.
• In the unlikely event that items are missing from vehicle or personal kits, or for example client needs an
additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose,
etc., the client may purchase these items without prior approval and will be refunded at return upon
presentation of valid receipts, provided they not total more than $75.
• In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El
Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the
refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be
accepted.
• Accompanying vehicles are not eligible for compensation.
• Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control,
are not considered mechanical breakdowns.
• Client refund or reimbursement requests must be received in writing with all supporting documentation no
later than 45 days after rental return to be eligible for compensation consideration.
• In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance
department during their rental period and must have followed Roadside’s instructions, self-help tips, and /
or recommendations for repair.
C. Vehicle Support
• Roadside Assistance: Open every day during business hours and most holidays.
• In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance
department during their rental period and must have followed Roadside’s instructions, self-help tips, and /
or recommendations for repair.
• Roadside Assistance is a courtesy service provided by El Monte RV for our customers. They are not
authorized to determine refunds. Any refund consideration can only be made by the return location
manager.
• Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV reserves the
right to determine if, where and when a vehicle exchange will take place.
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte
RV reserves the right to determine if, where and when a vehicle exchange will take place.
• Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor
home they will be required to pay the costs incurred in delivering a replacement unit to them up to $5,000.
D. Travel Restrictions
• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God,
security alerts and /or availability of support. Restrictions are subject to change without notice and are
determined solely by El Monte RV.
• Clients are responsible for knowing and following the travel restrictions and for informing themselves of
possible changing conditions.
• El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as
possible but is not liable for any delays or detours client may encounter.
• Please note the following restrictions:
1) Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.
2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May,
June and September travel is permitted, however, customer is fully responsible for all mechanical
problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C
During July / August clients are required on pick up to sign and acknowledge these restrictions.
3) Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico
Auto Liability Insurance (MALI), available at all southwest locations. However, there is no
reimbursement for repairs, lost use or deductibles for damage.
4) New York City / Manhattan: Travel is not permitted.
5) Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no
reimbursement for repairs or lost use.
6) Winter: Travel during winter months is permitted. However, clients are responsible for any damage
due to systems freezing or cold weather. As a precautionary measure, water may be replaced by antifreeze
to prevent water systems from freezing. Customers must plan on using bottled water and may be
charged a ‘de-winterization’ fee if water systems are used. Special instructions may be given at the
rental counter.
7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems
such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to
accommodate all weather conditions; however, clients should be made aware that performance of
motor home systems under extreme conditions cannot be guaranteed.
8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be parked
within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked
at a campground and use a taxis or public transportation. A higher deductible may apply for theft of
motor home. Details available at pick up location. Clients planning on traveling in these areas must
inform rental station prior to departure.
E. Traffic Tickets and Citations
• Client is responsible for all traffic tickets and citations incurred during the rental period.
• Tickets must be handed to the rental office during return of the vehicle. Clients will be charged up to $250
for penalties and administrative charges for non-reporting.
F. Fuel Consumption
• Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full
or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned
at the same level or the difference will be estimated and the clients charged.
• No claims are accepted as to fuel consumption.
• No claims are accepted as to fuel consumption if client is upgraded to a larger unit.
• Fuel consumption will vary according to where and how a vehicle is driven.
G. Vehicle Substitutions
• We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the
right to substitute models which are similar, higher rated or longer as necessary; i.e. a Class A vehicle may
be substituted for a cab-over Class C model; a C 28 may be substituted for a C 22.
• No refunds for any reason (additional fuel consumption, ferry charges, campground fees, etc.) will be given
due to increased length or size of motor home substituted.
• Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the
price difference between the model booked and paid for and the model received at the time the booking
was made. No refund will be given should a smaller or lower rated vehicle be requested by the client.
• No claims as to vehicle year will be considered unless clients have paid for and received ‘Premier’
guarantee. Should a ‘Premier’ model not be available El Monte RV will be liable only for refund of the
‘Premier’ surcharge.
• Clients should take into consideration a larger unit may be substituted when pre-booking campgrounds.
• Clients should automatically reserve the next size motor home length when making ferry reservations.
VI. Times of Operation
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays. No bookings will be accepted for pick up or return on these days. No exceptions.
November 27, 2008 Thanksgiving
January 1, 2008 New Year’s Day
December 24, 2008 Christmas Eve
March 23, 2008 Easter Sunday
December 25, 2008 Christmas Day
May 26, 2008 Memorial Day
December 31, 2008 New Year’s Eve
July 4, 2008 Independence Day
January 1, 2009 New Year’s Day
July 24, 2008 Pioneer Day (SLC only)
September 1, 2008 Labor Day
Recommendation: Due to heightened volumes of travel during holiday seasons we recommend that customers
avoid beginning or ending their motorhome rental on the day immediately before or after a holiday date.
Otherwise, customers may experience airline delays, increased road traffic and possible delays at rental office.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
El Monte RV (International Rates) Insurance
INSURANCE
• El Monte RV is not responsible for travel operators’ or their agents’ misrepresentation of facts
described in the insurance paragraphs included below.
• All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by
the client on pick up.
• In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage
they may have.
• This outline description is not a complete description of the various coverage plans. The El Monte RV
rental agreement contains the complete legal provisions of the plans.
A. Public Liability
El Monte RV maintains insurance coverage for liability claims, property damage and / or personal injuries
resulting from the operation of an El Monte RV vehicle. Our coverage provides third party legal limits to
protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits
determined by the US state or Canadian province in which the incident occurred. Claims in excess of the state
or province limits may arise. These claims are the responsibility of the renter. El Monte RV assumes no
responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance.
B. Vehicle Incident Protection (VIP)
Jurisdiction: USA and Canada
Cost: Included in nightly rate
Coverage:
• VIP coverage reduces the renter’s responsibility from $5000 to $700 per occurrence in case of overhead
damage, undercarriage damage, damage from vehicle back up, vandalism, theft or windshield damage
regardless of fault and for costs incurred in transporting damaged vehicle to the rental station, including
towing and storage, provided renter is in compliance with the terms and conditions of the rental contract.
Certain exclusions apply, see below. VIP only covers damage to the motor home or vehicle itself while
under the rental contract and does not in any way limit the renter’s responsibility for liability claims,
property damage, and / or personal injuries (see Pubic Liability above).
• VIP is not an insurance, rather an agreement between renter and El Monte RV to limit renter’s financial
responsibility for damage to motor home. Third party claims are not covered or accepted.
• If purchasing El Monte RV’s Mexico Auto Liability Insurance (MALI), the VIP will cover the difference
between the applicable VIP deductible and the 3% Mexico Auto Liability Insurance physical damage
deductible if the renter is involved in an accident while traveling in Mexico and is in compliance with the
terms and conditions of the rental contract.
Deductible: Per occurrence $700 - provided the following exclusions have not occurred.
(This deductible is non-refundable under any circumstances).
Exclusions: Include but are not limited to the following:
• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Costs incurred in transporting damaged vehicle to the rental station, including towing and storage, while
traveling in Alaska or Northern Canada.
• Interior damage.
• Damage during off-road use.
• Overheating or freezing of rental vehicle systems.
C. Supplemental Liability Insurance (SLI)
Jurisdiction: USA and Canada
Cost: $12 ($10 for travel from 1-Apr-08) per night; No maximum amount.
Coverage:
• Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the
difference between the underlying insurance and up to $1,000,000 against claims by a third party for bodily
injury and / or property damage sustained as a result of an accident while operating the El Monte RV rental
vehicle.
• If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the
foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the
rental contract.
Deductible: There is no deductible with the Supplemental Liability Insurance.
Exclusions: Include but are not limited to the following:
• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Renter’s liability for damage to the rental vehicle.
E. Mexico Auto Liability Insurance (MALI)
El Monte RV’s Mexico Auto Liability Insurance is required protection which the renter must obtain from El
Monte RV when renting an El Monte RV vehicle and will be traveling in Mexico. Being added to El Monte
RV’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to
obtain insurance at the border.
• A written permit from El Monte RV is required for border crossing.
• El Monte RV’s Mexico Auto Liability Insurance must be purchased at the rental counter.
• Client may purchase coverage only for the specific days that they will be in Mexico.
• There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.
Jurisdiction: Mexico Auto Liability Insurance is only valid when traveling in Mexico and according
to the laws of Mexico.
Cost: $22 per calendar date that the vehicle will be in Mexico. No maximum amount.
Coverage:
This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third
party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the
driver from going to jail.
Limits:
• Physical damage: Limited to $100,000 for collision, upset, overturn, etc.
• Total theft: Limited to $100,000. Coverage excludes partial theft.
• Auto liability: $1,000,000 combined single limit for property damage &
bodily injury.
• Medical payments: $3,000 per person and $15,000 per accident.
• Legal assistance: Maximum limit of $43,000
Deductible:
• Physical damage: The deductible for physical damage is 3% of the actual cash value of
the RV with a minimum deductible of $600.
• Total theft: The deductible for total theft is 5% of the actual cash value of the RV
with a minimum deductible of $600. Coverage excludes partial theft.
• Auto liability: No deductible
• Medical payments: No deductible
• Legal assistance: No deductible
Exclusions: Included but are not limited to the following:
• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Accidents which occur while renter is under the influence of alcohol and /or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Coverage excludes partial theft.
Albuquerque depot
Address:
, Albuquerque
, New Mexico
, US
Self-Transfer: Clients providing their own transportation, at their own expense
• Takeover scheduling: Clients must call El Monte on the morning of scheduled pick-up to arrange vehicle takeover time. Even if clients arrange their own transfers, they still must call for time of vehicle readiness. Under no circumstances should clients arrive unannounced.
• Standard takeover time: After 1:00 pm, even if clients arrive earlier. Subject to vehicle readiness.
• Seattle (SEA) transfer: No transfer provided in either direction. Clients must arrange and pay for their own transfer. We recommend that clients rent a car to and / or from Bellingham airport. In most cases the charge for one-way rental car is less than $80. Courtesy transfer to and from Bellingham airport by El Monte RV is provided at no charge.
* Toll Free Transfer Telephone numbers are area code directed. Customers are required to use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see Location maps and hotel information pages)
Atlanta depot
Address: 2102 Iris Drive SW
, Conyers
, Georgia
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices:
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays. No bookings will be accepted for pick up or return on these days. No exceptions.
Bellingham depot
Address: 5242 Pacific Highway
, Ferndale
, Washington
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment and airport hotel transfers. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
The Ferndale/Bellingham (YVR) office offers transfer shuttle service for the following Vancouver Airport (YVR) area hotels as well as the departure terminals at the Vancouver (YVR) airport. We do not offer service for the Seattle area. We do not offer service for the downtown Vancouver area.
· No service from/to any hotel not listed below
· No transfer is offered directly from the airport arrival terminals.
· Return transfer offered directly to any hotel listed below or to the YVR airport departure terminals.
Delta Vancouver Airport (3500 Cessna Drive)
Fairmont (3111 Grant McConachie Way)
Sandman Inn (3233 St. Edwards)
Stay ‘N Save Airport (10551 St. Edwards Drive)
Travelodge (3071 St. Edwards)
Bellingham Airport (BLI) Transfer Service Hotels Options:
· Hampton Inn (3985 Bennett Dr.) – Tel: 360-676-7700
· Heritage Best Western (151 E. MacLeod) – Tel: 360-647-1912
· Holiday Inn (4160 Guide Meridian) – Tel: 360-671-4800
There are no alternative hotels for transfer shuttle service. However, the clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.
TRANSFER SHUTTLE SERVICE: To use the transfer shuttle service, call El Monte by 09:30 hours on the morning of scheduled pick-up to arrange a transfer time. The shuttle meets clients at designated hotels between 10:00-14:00 hours. For Transfer Shuttle Service from/to the Vancouver (YVR) airport area, a Surcharge of $80 per party will be due each way.
We do not offer transfer for the SEATAC area. Clients will need to call El Monte to schedule vehicle pick-up time and be at rental station one hour before closing time.
Self Transfer: Clients providing their own transportation at their own expense should call El Monte on the morning of scheduled pick-up to arrange a vehicle pick-up time and be at the station no less than 1 hour before station’s official closing time.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation.
Dallas depot
Address: 3500 S. Central Expressway (Hwy 75)
, Mc Kinney
, Texas
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment and airport hotel transfers. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
The Dallas (DFW) office offers transfer shuttle service for the following Dallas/Fort Worth Airport (DFW) area hotels as well as the departure terminals at the Dallas/Fort Worth Airport (DFW). We do not offer service for downtown Dallas/Fort Worth.
· No service from/to any hotel not listed below.
· No transfer is offered directly from the airport arrival terminals.
· Return transfer offered directly to any hotel listed below or to the DFW airport departure terminals.
Best Western Suites (5050 W. John Carpenter Fwy)-Irving
Comfort Inn–DFW North (5000 W. John Carpenter Fwy)-Irving
Embassy Suites (2401 Bass Pro Dr)-Grapevine
Fairfield (630 W. John Carpenter Fwy)-Irving
Holiday Inn Select (4441 Hwy 114 @ Esters)-Irving
Hyatt Regency (International Parkway) -DFW Airport
Radisson (2330 W. NW Hwy)-Dallas
Ramada Inn (8205 Esters Blvd)-Irving
Ramada Limited (2050 SR-121)-Grapevine
Red Roof Inn (8150 Esters Blvd)-Irving
Sheraton Grand (4440 W. John Carpenter Fwy)-Irving
Wingate Inn (8220 Esters Blvd)-Irving
There are no alternative hotels for transfer shuttle service. However, the clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.
TRANSFER SHUTTLE SERVICE: To use the transfer shuttle service, call El Monte by 09:30 hours on the morning of scheduled pick-up to arrange a transfer time. The shuttle meets clients at designated hotels between 10:00-14:00 hours.
Self Transfer:
Clients providing their own transportation at their own expense should call El Monte on the morning of scheduled pick-up to arrange a vehicle pick-up time and be at the station no less than 1 hour before station’s official closing time.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation.
Denver depot
Address: 12305 N. Dumont Way
, Littleton
, Colorado
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation.
Las Vegas depot
Address: 13001 Las Vegas Bl.
, South
, Las Vegas
, Nevada
, US
This isAFly/Drivelocation.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment and airport hotel transfers. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
The Las Vegas (LAS) office offers transfer shuttle service for the following Southern Las Vegas Strip hotels as well as the departure terminals at Las Vegas Airport (LAS). We do not offer service for Downtown (i.e. Golden Nugget Hotel & Fremont St)
· No service from/to any hotel not listed below.
· No transfer is offered directly from the airport arrival terminals.
· Return transfer offered directly to any hotel listed below or to the LAS airport departure terminals.
Aladdin (3667 Las Vegas blvd S)
Bally's (3645 Las Vegas blvd S)
Bellagio (3600 Las Vegas blvd S)
Best Western Mardi Gras (3500 Paradise Road)
Circus Circus (2880 Las Vegas blvd S)
Excalibur (3850 South Las Vegas blvd S)
Flamingo (3555 Las Vegas blvd S)
Mandalay Bay (3950 Las Vegas blvd S)
MGM Grande (3799 Las Vegas Blvd S)
Monte Carlo (3770 Las Vegas Blvd S)
New York New York (3790 Las Vegas blvd S)
Southcoast Hotel (9777 Las Vegas Blvd)
Treasure Island (3300 Las Vegas blvd S)
Tuscany Suites (255 East Flamingo Road)
Venetian Resort (3355 Las Vegas blvd S)
There are no alternative hotels for transfer shuttle service. However, the clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.
TRANSFER SHUTTLE SERVICE: To use the transfer shuttle service, call El Monte by 09:30 hours on the morning of scheduled pick-up to arrange a transfer time. The shuttle meets clients at designated hotels between 10:00-14:00 hours.
Self Transfer:
Clients providing their own transportation at their own expense should call El Monte on the morning of scheduled pick-up to arrange a vehicle pick-up time and be at the station no less than 1 hour before station’s official closing time.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation
Los Angeles depot
Address: 12818 Firestone Blvd.
, Santa Fe Springs
, California
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment and airport hotel transfers. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations
The Santa Fe Springs (LAX) office offers transfer shuttle service for the following Los Angeles Airport (LAX) area hotels as well as the departure terminals at the Los Angeles Airport (LAX) on vehicle return. We do not offer service for Downtown, Hollywood, Beverly Hills, Santa Monica and Marina del Rey, and the Disneyland area.
· No service from/to any hotel not listed below.
· No transfer is offered directly from the airport arrival terminals.
· Return transfer offered directly to any hotel listed below or to the LAX airport departure terminals.
Crowne Plaza (5985 West Century Blvd)
Four Points Sheraton (9750 Airport Blvd)
Furama (8601 Lincoln Blvd)
Hacienda (525 W. Sepulveda)
Hilton/Towers (5711 W. Century)
Holiday Inn (9901 La Cienega & Century)
Howard Johnsons (8620 Airport Blvd)
Marriott (5855 West Century Blvd)
Sheraton Gateway (6101 W. Century Blvd)
Raddison (6225 W. Century Blvd & Sepulveda)
There are no alternative hotels for transfer shuttle service. However, the clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.
TRANSFER SHUTTLE SERVICE: To use the transfer shuttle service, call El Monte by 09:30 hours on the morning of scheduled pick-up to arrange a transfer time. The shuttle meets clients at designated hotels between 10:00-14:00 hours.
Self Transfer:
Clients providing their own transportation at their own expense should call El Monte on the morning of scheduled pick-up to arrange a vehicle pick-up time and be at the station no less than 1 hour before station’s official closing time.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation
Miami depot
Address: 7802 NW 103rd St
, Hialeah
, Florida
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation.
New York depot
Address: 3401 B Tremley Point Rd.
, Linden
, New Jersey
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment and airport hotel transfers. Additionally, one way rentals are only allowed from Fly/Drive locations to other Fly/Drive locations.
· No service from/to any hotel not listed below.
· No transfer is offered directly from the airport arrival terminals.
· Return transfer offered directly to any hotel listed below or to the EWR airport departure terminals.
Midtown Manhattan Hotels:
Ameritania (230 W. 54th)
Belvedere (319 w. 48th)
Best Western President (234 W. 48th)
Crown Plaza (1605 Broadway @ 49th)
Hilton (53rd-54th)
Holiday Inn (440 57th / between 9th & 10th)
Hotel Edison (228 West 47th Str.)
Milford Plaza (700 8th Ave)
Novotel (226 W. 52nd)
Pennsylvania (401 7th @ 33rd)
Skyline (725 10th)
Travel Inn (515 42nd @10th/Times Square)
Newark Airport Area Hotels:
Hampton (501 W. Edgar Rd)
Hilton Newark (1170 Spring St)
Sheraton Four Points (901 Spring St)
There are no alternative hotels for transfer shuttle service. However, the clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.
TRANSFER SHUTTLE SERVICE: To use the transfer shuttle service, call El Monte by 09:30 hours on the morning of scheduled pick-up to arrange a transfer time. The shuttle meets clients at designated hotels between 10:00-14:00 hours.
Self Transfer:
Clients providing their own transportation at their own expense should call El Monte on the morning of scheduled pick-up to arrange a vehicle pick-up time and be at the station no less than 1 hour before station’s official closing time.
Same Day Flight Arrival:
• Clients may only collect the motorhome on the same day that their flight arrives if . . .
1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service
for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.
• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding
to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same. There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accomodate late arrivals.
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Times of Operation:
Rental Offices: (Valid for travel before 1-Apr-08)
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm).
Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm).
A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays:
New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Please check with El Monte directly in advance for exact office hours for both your pick up and drop off branches if necessary
Rental Offices: (Valid for travel after 1-Apr-08)
• Many El Monte RV locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from
8:00 to 16:00. Some locations reduce operation times during off season.
• Dallas (DFW), New York (NYC), and Bellingham (YVR) are closed on Sundays all year.
• Albuquerque (ABQ), Atlanta (ATL), Denver (DEN), Miami (MIA), Salt Lake City
(SLC) and Washington D.C. (IAD) are closed Saturdays and Sundays all year.
• Bellingham (YVR) is closed Saturdays and Sundays October through March and closed
every day from the last full week of January through the last full week of February.
Times of Operation: May to September 9:00 to 17:00 and October to April 9:00 to 16:00
• Location closing dates are subject to change.
• All stations are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these days. No exceptions.
Roadside Assistance Help-Line:
• 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
• 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
• 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
Roadside Assistance Help-Line phone number will be given on booking confirmation
Orlando depot
Address: 3702 Rio Vista Ave
, Orlando
, Florida
, US
This is A Fly/Drive location.
A Fly/Drive location is specially set up to handle customers who fly in to the location for travel. Only Fly/Drive locations can provide housekeeping equipment and airport hotel transfers. Additionally, one way rentals are only |
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